Refund policy

Return & Exchange Policy

Domestic Orders:

  1. Unworn/unwashed products can be exchanged within 14 days of purchase/delivered with their original receipt & tag. 
  2. There is no refund policy at One Degree.
  3. Specifically, for online purchases:
    a.  If you are not satisfied with your online purchase, you can return the product within 14 days of receiving your order. No requests will be entertained after 14 days of delivery. T&C apply!
    b. The Company reserves the right to cancel any order at any stage.
    c. There will be no exchange, no refund, no claim and no return policy for the discounted items & which are on the offer.


    International Orders:

    Currently, One Degree does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

    Note: Please make a video of the package and invoice during  opening of your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article. The customer shall bear any additional charges for custom clearance or any other variation in price beyond our control.

    In case of any complaint (such as receiving a damaged article or a similar issue), you need to document your complaint with pictures through any of our chat mediums Facebook, Instagram, Live Chat, or Email immediately after order delivery. Otherwise, the complaint will not be catered to.

    If you have any further questions and/ or queries, please email us at  smonedegree@gmail.com

    Order Receiving Guidelines & Complaint Process:

    When you receive your parcel, please make a short unboxing video. This helps us resolve any issues such as missing items, damaged products, or incorrect articles. Your product is packed inside a flyer, and the invoice is attached on top of the flyer. Please keep both the flyer and invoice safe until your complaint (if any) is fully resolved, as they are essential for verification.

    If you notice any issue such as a damaged item, a missing product, or an incorrect article, please report it immediately on the same day through our official channels, along with pictures of the article and video evidence (Email, Facebook Messenger, Instagram Messenger). Timely reporting is essential as it allows us to coordinate with our teams and courier partners effectively.

    Complaints related to missing items, damaged products, or incorrect dispatch may not be accommodated if reported after this timeframe, as we are unable to verify the matter with our courier and internal teams. Your cooperation ensures a smooth and hassle-free experience.

    Cancellation Policy

    At ONE DEGREE, we understand that sometimes you may change your mind after placing an order. Our goal is to make your shopping experience smooth and stress-free. Please read our cancellation policy below for full details.

    Order Cancellation Requests

    Cancellation Timeframe:

    You can cancel your order only before it is processed for shipping. Once your order has been fulfilled, we cannot accept cancellation requests.

    Important Note:

    There is no cancellation policy for paid orders. Once payment is made, the order cannot be canceled under any condition.

    How to Cancel:

    To cancel an unpaid order before processing, please contact our customer support team at smonedegree@gmail.com or call us at 042 111 347 425. Make sure to include your order number and a short message requesting cancellation.

    Orders That Cannot Be Canceled

    If your order has already been shipped or if the payment has been made, cancellation is not possible. However, after receiving your item, you can still request a return or exchange. For details, please refer to our Return & Exchange Policy.

    Claim Policy

    We would like to inform our valued customers that the durability and lifespan of footwear may vary depending on factors such as frequency of use, walking surfaces, and exposure to weather conditions.

    Hush Puppies offers a one-month claim policy from the date of purchase. In case of any concern within this period, customers are requested to visit their nearest Hush Puppies store along with a valid proof of purchase to lodge a claim.

    All claims are thoroughly reviewed by our Claims Department, which will assess the issue and determine the most appropriate resolution. Please note that the decision of the Claims Department is final and binding.

    If a claim for repair is approved, the repaired shoes must be collected within 30 days from the notified collection date. Failure to collect the shoes within this timeframe will result in the claim being treated as void.